Processing
We strive to provide the best customer experience we possibly can. That being said, we are a small business with just 3 employees, crafters, shippers, etc.
​
Any purchased product or service (that isn't an instant digital download) requires a 3-5 day processing/crafting time upon order placement.
​
If you have any questions, concerns, or queries, please reach out to us either through the chat or by sending an email with the subject line "Processing Inquiry" to theplotwithatwist@gmail.com
​​
Shipping
​
Please note that at this time we are only shipping physical products within Australia. We are looking to expanding into the US, Canda, and the UK in the future.
​
Once your order has been processed, you will receive an email that your order has shipped. This notification will contain your tracking number. If you are ordering locally, you will need to bring this shipping notification with you to pick up your order. ​
​
If you have any questions, concerns, or queries concerning shipping, please reach out to us either through the chat or by sending an email with the subject line "Shipping Inquiry" to theplotwithatwist@gmail.com
CANCELLATIONS & REFUNDS
​Bookish merch is non-refundable once the order has begun being processed.
If you're package is damaged please take photos immediately and contact us so that we may send you a replacement when deemed appropriate.
​
Once a digital product is downloaded, the purchase is no longer refundable. This includes pdfs, audio, and video files.
​
If you are not satisfied with our service please don't hesitate to converse with us so that we may find a solution together by sending an email with the subject line "Service Inquiry" to theplotwithatwist@gmail.com​​
Updated: December 4, 2024